No matter how thoughtful your travel plans are, there can be an uncontrolled affair in which you have to cancel your flight tickets. So, if you are flying with Volaris Airlines, it’s always suggested to know about the cancellation policy beforehand to avoid any last-minute trouble.
The airline’s cancellation policy assists passengers in canceling their tickets in a few steps without losing their hard-earned dollars. You can initiate the process either by visiting the My Trips tab on the official site or by calling the toll-free number. Read all the key aspects of the Volaris Cancellation Policy here and continue the process accordingly.
What is Volaris Airlines Cancellation Policy? Key Highlights
Volaris Airlines has put a dedicated cancellation policy in place to help travelers cancel their flight tickets effortlessly. Learn about the key guidelines of the policy here and proceed accordingly.
- Cancellation terms and conditions considerably depend on the fare class and the ticket type.
- Basic fares often come with restrictive cancellation rules and higher fees.
- According to the Volaris Cancellation Policy, you are entitled to a refund for domestic flights if you cancel your tickets within 24 hours of the purchase.
- If your flight is going to depart within the next 24 hours of your purchase, then make sure to cancel it at least 3 hours before the departure to get a refund.
- To make the use of Volaris flight 24-hour cancellation policy, you must have purchased tickets from the official site or the airline’s customer service center.
- You can only cancel flights from the place of purchase. For instance, if you have purchased a Volaris ticket from a travel agency, then contact them for cancellation, as per the policy.
- Flight cancellation at Volaris is available for free within 24 hours of the purchase only. Once the time limit passes, you must pay a cancellation fee to get a refund.
How to Cancel Your Volaris Airlines Flight? Online & Offline
Now that you know about the Volaris cancel flight policy, let’s outline the step-by-step instructions to call off your trip. Travelers can either use the official site, Volaris mobile app, or customer service number to get it done. The details are mentioned here.
Via Official Site
- Go to the Volaris official site.
- Select the “My Trips” option.
- Enter the Reservation Code and Passenger’s Last Name.
- Review the details and click “Go to my reservation”.
- Retrieve your bookings and select the flight you’d like to cancel.
- Click “Cancel Trip” and follow the on-screen instructions to cancel your flight.
- Request a refund if you are eligible for it.
- Once the process is done, you’ll get a confirmation email regarding flight cancellation.
Volaris App
- Download the Volaris Airlines app on your smartphone.
- Launch it and move to the My Trips option.
- Access your booking details using the Reservation Code and Last Name.
- Select the flight to cancel and follow the steps to complete the process.
- Get a confirmation email confirming your flight cancellation.
Over a Call
- Dial the Volaris Airlines toll-free number and connect to the automated menu.
- Select your preferred language.
- Listen to the commands and choose the prompt regarding flight cancellation.
- Alternatively, you can choose a command to speak to the live agent at Volaris.
- Once the agent is connected, share your booking details and tell him to cancel your flight.
- Also, ask for your refund eligibility and raise a request if you are eligible.
- The airline will then send you an email confirming your flight cancellation.
What is the Volaris Airlines Cancellation Fee?
According to the Volaris Cancellation Policy for international flights, you’ll be charged a cancellation fee if you cancel your tickets after a risk-free window. The fee depends on the flight route and destination. Here’s what you need to know.
- Be mindful of your fare rules and flight route before canceling your ticket, as these factors influence the cancellation fee.
- The airline will refund your amount after the canceling fee applies to your route. For instance, if you are traveling on flights originating in Peru and Colombia, the airline deducts 10% of the ticket value.
What If Volaris Airlines Cancels Your Flight?
If Volaris Airlines cancels your flight ticket without informing you or if your flight gets delayed, then you are eligible to get a 100% refund or flight bookings on the next Volaris flight at no additional cost. Here are the details.
- Volaris allows passengers to book their seats on the next Volaris flight if seats are available and they want to continue their journey.
- If you no longer want to travel, then contact the airline’s customer support team or visit the ticket counter to raise a refund request.
Note: Remember that Volaris Airlines automatically cancels your flights if you are not at the boarding gate 30 minutes before the departure (45 minutes for international flights). In such cases, you won’t get any refund from the airline.
Summing Up
Flight cancellations are no less than a headache for travelers. Therefore, Volaris Airlines offers a flexible cancellation policy to make things easier. All tickets are subject to a full refund if canceled within the 24 hours of purchase. Once the risk-free window passes, you must pay the cancellation fee to get a refund. Keep in mind that the cancellation fee depends on your route, cancellation time, and fare type. Do you want to know more? Call Volaris Airlines’ customer service desk and get instant help.
FAQs
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Does Volaris offer 24-hour cancellation policy?
Yes, Volaris 24-hour cancellation policy states that all passengers will get a complete refund if they cancel tickets within 24 hours of the purchase.
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Can I get a refund for non-refundable tickets?
Yes, you can as long as you cancel within 24 hours of the purchase. After that, your ticket contains no refundable value.
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How can I cancel my Volaris flight?
You can easily cancel your Volaris flight through the official site (My Trips), via mobile app, or over a call.
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How do I speak to someone at Volaris?
To speak to Volaris Airlines’ live agent, contact +52 (55) 1102 8000 and follow the prompts to connect to get human assistance.